Digital technologies are increasingly being used in disability services and the disability sector to automate parts of decision-making processes. The disability sector’s relationship with digital technologies is complex, with some technological innovations improving accessibility for people with disability while others create new barriers of exclusion. Although the sector has increasingly adopted a human rights approach working ‘with’ people with a disability rather than ‘on’ them, people with disability are still often excluded from decisions about their own care and wellbeing. Increasing automation in decision making in disability service provision promises timely, tailored and accurate decision making, but risks further excluding people with a disability from decisions that are made about their care and day-to-day life.

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